Dolce International Crotonville is seeking an experienced Conference Services Manager to join our team The Conference Services Manager will manage the daily operations of the Conference Department. Confer with customers and team members in all phases of their meeting/conference to ensure complete customer satisfaction. Must effectively plan and communicate to all departments the expressed need of the customer. Work closely with Conference Manager & Audio Visual Manager to ensure room set- ups, A.V. needs, and special requests. Assist the Director of Conference services in analyzing all aspects of the conference center operation and reporting back on any aspect that does not seem to be functioning properly. Engage in educational and team building activities to strengthen personal value and departmental relationships. A BS degree preferred but not necessary if candidate has related conference services experience. Have a least 2 years hotel or conference center experience. Keep abreast of industry trends, share information with all staff. Superior oral and written communications and problem-solving/strategizing skills. Excellent overall computer skills with advanced knowledge of Excel and PowerPoint. Proactive mindset to anticipate and support changes in our business. Conformity to the highest standards of personal integrity and ethical behavior. Exceptional customer service abilities.

Dolce International Crotonville is seeking a Human Resources Coordinator. This is a great entry-level position for someone with excellent organizational and interpersonal skills. Will report directly to the HR Director and handle a variety of HR related functions and provide total administrative support. Must be reliable, a self-starter and understand the importance of 1st -class customer service. 1-3 yrs of HR experience. Competent in traditional facets of HR and have a working knowledge of ADP software, compensation and HR terms. Ability to multi-tasks. Computer literate, Excel and Word required.

Dolce International is a global hospitality company specializing in providing a superior meetings experience for its customers. The company has a collection of 26 unique hotel, resort and conference destination properties in the United States, Canada and Europe. All Dolce destinations meet the high standards of the International Association of Conference Centers (IACC). While Dolce International specializes in the meetings niche of the hospitality industry, the company also caters to leisure and individual business travelers, and offers a variety of venues for events. Dolce recently entered into a major recapitalization partnership with Broadreach Capital Partners, and is now seeking a Director of Learning and Development to help drive a program of rapid expansion in the Americas, Europe and potentially Asia over the course of the next several years. This position has responsibility for the overall leadership of the global learning and management development functions. This position reports to the Senior Vice President of Human Resources and is located in the Montvale, New Jersey corporate office; however, telecommuting proposals will be considered from senior level applicants who have previously operated from a remote office in a similar role. The focus of this position is to create a superior customer and employee experience through creation of learning and development opportunities that drive outstanding customer service and employee performance. The Director of Learning and Development is a key player in the leadership, strategic vision, and culture of Dolce International, and serves as the principal service culture driver for the company. He/she will set the tone for our learning and development efforts, and will ensure that Dolce is recognized by its employees as a hospitality industry leader in this area. The Director of Learning and Development will support the growth of the company through working with the North American and European HR teams to assess the current workforce and develop plans which meet Dolce’s future talent needs in both current and new markets. Aligned with the senior leadership team on overall strategic direction, the Director of Learning and Development must be able to express views with passion and influence. Encouraging and enthusiastic, he/she will be both a good mentor and one who will develop strong line staff skills performance, property level and corporate leadership capabilities, and effective sales training throughout the company. We are seeking a senior learning professional with multi-location experience in hospitality or a similar customer service focused industry, preferably with international experience. The successful candidate will have significant, successful experience at the corporate level, and will be adept at conducting learning needs analysis, development of training course materials and individual managerial development plans, and measurement of the impact of learning upon business performance. The Director of Learning and Development will have strong problem solving, interpersonal and analytical skills, and will be a strategic thinker. He/she will have strong presentation and communication skills to facilitate interaction with employees, vendors, customers and owners throughout a global organization. Multilingual capability is desirable. Candidates must have the ability to travel at least 40% of the time, including both international and domestic travel.

Reporting to the Front Office Manager, you will be responsiblw for supervising the Front Office. This individual will oversee the operations of the front desk, guest services and switchboard areas. Youe will assist the Front Office Manager with relocations and monitor hotels for availability; preperation of yearly budgets and supervising front office associates. Qualifications include 2 years experience as a Front Desk Supervisor. Bilingual skills (French/English) are a definite asset. You must be flexible in shifts including evenings and weekends. This candidate possesses excellent customer service skills as well as communication (writtern and oral) and administrative skills; strong system skills including Microsoft Word, Excel, PBX equipment and Lodging Touch Operations are a strong asset.